FREQUENTLY ASKED
The things youask us most.
The answers to almost every question we get over WhatsApp before a booking. If yours isn't here — write to us, and we'll reply personally as soon as we can.
Before you book
- Can I bring my dog?
Yes, gladly — with no supplement, and more than one is fine. We've hosted groups with three dogs, perfectly at ease. La Tana is made for people who travel with animals: unlike a hotel room, here your dog is in a real home — it can stay calmly on its own while you go out to dinner, settling into the rhythm of the house rather than the rhythm of the trip. We ask only one courtesy: three rabbits live free on the garden lawn — they come up to people out of curiosity, and they're easily frightened by a loose dog. So when you go out into the garden, we ask that you keep your dog on the lead. It's for the peace of the rabbits and of your dog too, which can then get to know them calmly.
- Can we be a group of minors only? We have our parents' permission.
Unfortunately no, and it isn't our choice — the law makes it impossible in practice, on three different levels. First: booking platforms (Booking, Airbnb, our own site) require the person booking to be an adult with valid ID — a booking made only by minors is not formally valid. Second: for every guest (adult or minor) we are legally required to register their details on the State Police's Alloggiati Web portal within 24 hours of arrival, and the portal does not accept stays made up only of minors — the system rejects the submission outright. Without complete registration we cannot legally host you. Third: for the contract, the deposit and the group's liability, an adult (18+) must be physically present for the whole stay — not a parent who drops you off at arrival and then leaves. Even with a signed parental waiver, these three things remain. In practice it means that if a group of minors only turns up at check-in, we have to turn them away: a situation we'd all rather avoid. Please check before booking that at least one person in the group is 18 or over and present for the entire stay. If your situation is unusual, write to us first — sometimes (rarely) a legal solution can be found, but it has to be agreed beforehand, not at check-in.
- How many people can you host?
Up to 6 people. The apartment is registered with the Comune and the Marche Region for six guests — not seven, not eight. It isn't our preference, it's a formal registration of the property (national CIN + regional tourism number). Every guest who sleeps in the house must be registered on the State Police's Alloggiati Web portal within 24 hours of arrival, and the portal accepts exactly the maximum declared number.
We're often asked: "Can we add a mattress? One more sofa bed? Let a grandchild sleep on the living-room sofa?" The answer is the same: no, not by our choice, but by law. If we accepted a seventh guest: (a) the booking would be formally irregular, (b) the State Police could challenge it in an inspection, (c) in case of an accident the insurance wouldn't cover unregistered guests. Six really is the limit, with no way around it.
How the 6 places break down: two bedrooms + two sofa beds in the living room. The genuinely comfortable number is 4. Six works well when you know each other and expect to be a little closer together. The house has a single bathroom — worth knowing in advance so you can coordinate calmly in the morning when there are five or six of you. It's a fact, not a flaw.
- Can I organise a party or an event (birthday, stag/hen do, anniversary)?
La Tana is a home for staying, not a venue for parties or events. The whole proposition — the garden, the living room and kitchenette, the rhythm of the historic centre — is built for relaxation and a slow day: that's what people choose this house for. Please, no surprise parties, stag/hen dos, birthdays with extra guests, evening events with music. Even for a dinner with a few outside friends, we ask you to write to us first so we can agree together whether there's room — usually there isn't.
The concrete reasons:
• The kitchen is a kitchenette equipped for cooking for the 6 guests staying, not for catering: there's no setup for running a buffet, washing an event's worth of dishes, or disposing of party waste.
• The house has a single bathroom — enough for the declared guests, not for twenty people in the evening.
• We're in a residential building in the historic centre: the neighbours above and to the sides live here all year round, and a noisy evening permanently damages relationships we've tended for years.
• Maximum registered: 6 people (see above) — any presence beyond that, even temporary, puts us out of compliance with the Alloggiati Web registration.
What's absolutely fine instead: dinner in the garden, a slow aperitivo before going out, a toast among the six of you. What we recommend is to live the house as we designed it — and for real parties, San Benedetto has dedicated venues a few minutes away.
- Do you have parking?
No private parking. Via Risorgimento is a blue zone — from 1 June to 15 September you pay every day (Sundays included) from 9:00 to midnight, at €1.50/h. Off-season, parking in the centre is free on holidays. There are free car parks within walking distance: the full map is at /casa/parcheggio.
- How far are you from the centre?
You're practically in it: as soon as you step outside, 100 metres to the left and 50 metres through the gallery — the central pedestrian zone is in front of you. The main promenade, the bars, the restaurants and the shops: all within reach, without taking the car.
- How far are you from the sea?
900 metres to the seafront, the Molo Sud pier and the sandy beach — about ten minutes on foot. Ten minutes you can rush, or instead linger along the way at something new each time. On the way: the pedestrian centre, a park with large trees and a little pond full of water lilies and fish, the children's playground, the tennis courts, a few cafés to sit at. By bike: 3 minutes.
- Is there a sea view?
No — and we say so straight away. The windows look onto our private garden. That means total silence, but no sea from the window. For the panorama there's the Torre dei Gualtieri very close by — a few minutes on foot, but uphill.
- Is there a real kitchen?
A well-equipped kitchenette: two burners, microwave, kettle, capsule coffee machine, fridge. Perfect for breakfast and light dinners. There's no dishwasher. It isn't a kitchen for Easter lunch — but the restaurants are 50 metres away.
- Is there a washing machine?
Yes, a washing machine and a dryer.
- Wi-Fi?
Fibre throughout the house and in the garden. We give you the password personally at check-in — for privacy reasons we don't publish it online.
- Air conditioning?
Mitsubishi Electric in every room — living room, two bedrooms, bathroom. It cools, heats, ventilates and dehumidifies. Quiet even at night.
- Does the house get very hot in high summer?
No, and it's one of the things we feel able to promise. The house has thick walls, a good aspect, and the whole garden surrounds it with shade: even on the hottest August days it stays cool inside. Often you don't even need to switch on the air conditioning — just keep the windows and shutters closed during the sunny hours. It's one of the first things you notice on arrival, after being in the car in the sun.
- Can I book for a single night?
Yes, we accept single nights too. Write to us directly on WhatsApp to check availability.
- Do you rent the house for long periods — a month or more?
As a rule no — La Tana is made for short stays, weekends and weeks. That said, in low season (October–April, festive periods excluded) we sometimes make exceptions for our regular guests, by personal arrangement. It isn't an off-the-shelf option: if you're interested, write to us with your desired dates and a short introduction to who you are, and we'll consider together whether it's possible.
- We arrive early in the morning — can we get into the house before 15:00?
It depends on the period. In high season (June–August, long weekends and holidays) the house is almost always booked until the day before your arrival: the previous guests leave at 11:00, and from there we need the time required for cleaning, changing the linen and checks — not something we can cut short, because preparing the house well is part of what you'll receive. We message you on WhatsApp as soon as it's ready, and we try to have it ready before 15:00 when we can, but we can't promise it.
In quieter periods (autumn, winter, early spring, long weekends with no guests the day before), if the house was empty the previous day we can usually let you in earlier. Write to us a few days before your trip with your expected arrival time — we'll confirm whether it's possible, but provisionally until the day itself, because plans do change.
In any case, whatever the period, what we can always do is look after your luggage (suitcases, backpacks): you leave it with us in the morning, and we bring it into the house as soon as it's ready. Meanwhile you're free — the sea is ten minutes on foot, the historic centre has bars for breakfast and restaurants for lunch, and on /oggi you'll find what's open right now and the day's events.
- How much does a beach umbrella cost?
The average price in San Benedetto for an umbrella + 2 loungers is €25/day in early July and €28 in August (2025 figures published by Il Resto del Carlino). It drops in Grottammare — just to the north of us — to around €20–22, and in Cupra Marittima (9 km) to around €17–20. Weekly and seasonal rates are far better value: roughly €100–150 a week and €750–900 for the whole season. To compare and book in advance: spiagge.it/stabilimenti-balneari/san-benedetto-del-tronto (a catalogue with online booking) and ombrellone.it (a full list of beach clubs). The clubs closest to the house are those on Viale Trieste, concessions nos. 1–18, about 10 minutes on foot. In July–August it's worth booking a few days ahead.
The rabbits, the animals, the garden
- Are there really free-roaming rabbits?
Yes, three. They live on the garden lawn and have their own wrought-iron house. They're used to people and they know who to trust: if they sense you're calm with them, they'll come up without fear — wandering between your feet, hopping up near the lounger when you lie in the sun. Sometimes they prefer to keep their distance: that's fine too, they shouldn't be forced. They don't run away, they don't bite, and they aren't in a cage.
- I'm allergic to rabbits — is that a problem?
If you're very allergic — this is probably not the right house. The rabbits stay outdoors only, they never come inside, but the garden is your main space. Honestly, weigh it up.
- Can I feed the rabbits?
Yes — but we provide the vegetables. If you'd like to feed them, just tell us on arrival or via WhatsApp: we'll leave you the right vegetables in the right amounts. Don't buy anything — even things that seem harmless (sugary fruit, some raw vegetables) are bad for them. No bread, biscuits or human food.
- Are the dalmatians in the house?
Not in the apartment, but they're still part of the family. The three dalmatians gave the house its name years ago: all three lived in these very rooms. Today one of them (Lucky) is no longer with us; Vanilla lives with us (the family lives on the floor above the guest apartment), Jackie stays at our daughter's house on the next street. Their portraits, in green and red wooden frames, are on the walls. If you'd like to meet them, just ask — we try to arrange a little meeting, respecting their own pace (they're elderly). It isn't a standard part of the stay, but for those who'd like it, it's possible.
Payments, cancellations, deposits
- How do I pay?
At the moment most bookings come through Booking: in that case payment is handled by them and transferred to us only 14 days after your departure. For guests who return more than once and prefer another arrangement, there's the option of dealing with us directly — payment on site at check-in or by bank transfer, with no intermediary. Write to us on WhatsApp if this option interests you.
- Is there a deposit?
At check-in we ask for €60 in cash as a security deposit, refunded by PayPal within 7 days of departure if nothing is broken. It doesn't cover cleaning: we take care of that. A note: for our regular guests — those who return for the second, third, fourth time — we usually no longer ask for the deposit. It's our way of saying thank you for the trust we're given.
- Cancellation policy?
We follow Booking's conditions, since most bookings come through them: free cancellation up to 14 days before arrival; between 14 and 7 days 50%, less than 7 days 100%. A sincere request: if you cancel close to the date, we probably won't be able to fill those days — the loss is ours. So we ask you to do it only if there really is no alternative. But there are genuine human situations — a child who falls ill, a serious unforeseen event — and in those cases we're always flexible. Write to us, and we'll talk.
- Is cleaning included?
Yes, completely. When you leave you don't have to tidy anything — close the door and head home, we'll take care of the cleaning. During the stay, for those staying 7+ nights, we can also come by mid-stay on request. The only thing we ask: if something breaks or gets damaged during your stay — even by accident, even if it broke on its own — let us know on WhatsApp. That way, by the time you leave, we already have the replacement ready for the next guests: we don't discover it by surprise on check-out day.
- Is there a tourist tax? How much is it?
Yes. The tourist tax (Imposta di Soggiorno) is a municipal tax that applies to all guests of accommodation in San Benedetto del Tronto. Since 2025 it is charged all year round (before, it was only in the summer months). The amount for holiday homes and tourist apartments is €1.00 per person per night. Important: this tax is NOT included in Booking invoices or those of the other portals — we collect it directly at check-in, in cash, and pay it to the Comune. Any exemptions (children below a certain age, long stays) are set by the Comune — for the official, up-to-date details: san-benedetto-del-tronto.imposta-soggiorno.it. We tell you the exact amount on arrival: for a family of four over three nights, for example, it's about €12.
Check-in and arrival
- How does check-in work?
We welcome you in person — check-in is from 15:00 to 20:00. No key boxes: we show you the house and answer whatever you need. A practical tip for those arriving by car or train: message us about an hour before you actually arrive. Traffic, a late train, a longer-than-planned stop easily shift the arrival time by an hour or two — a message when you're really on the way lets us be ready for you.
- Can I arrive before 15:00 or after 20:00?
Yes, write to us and we'll find a solution. If you arrive early, you can leave your luggage with us and go into town — we'll take it up. Sometimes we can also prepare the apartment before the standard time, especially if no one was here the day before: in that case we'll let you know. We always try to accommodate, but we ask you to understand the other side too — the previous guests usually leave around 11 (sometimes a little later) and we really need time to prepare the house properly. For arrivals after 20:00, up to 22:30 we welcome you in person, just give us a precise time and keep to it. After 22:30 we can't guarantee an in-person welcome: in that case we arrange a self check-in (keys in an agreed place, and we show you the house the next morning in daylight). It's a comfortable solution for everyone — you don't arrive tired knowing nothing, and we don't wait at the door at an undefined hour.
- How do I get there from Rome / Milan / Bologna?
The train is the easiest way: the San Benedetto del Tronto station is 650 metres from the house, nine minutes on foot. Fast trains stop here from Milan, Bologna, Pescara, Ancona, Rome — the whole Adriatic line. By car, the A14 motorway: from the north, exit at Grottammare then about 3 km south; from the south, exit at San Benedetto del Tronto then about 3 km to the centre. The house is right in the town centre. By air, the nearest airports are Pescara and Ancona (about 75 km); Rome is about 220 km away. From Pescara, Ancona and Bologna airport, the most practical option is to continue by train to our station. From Rome there's also a convenient alternative: five coach companies run the direct airport–San Benedetto route, stopping in Piazza Nardone 200 metres from the house (3–4 hours' journey depending on the company).